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Product:
• If you have a question, please feel free to ask and we will try to answer your question promptly.
• If you are not sure about the condition of item. Please see definition of Item Conditions below.
• We try to describe the items thoroughly. Please read item description before buying. If you have any questions about the product, please ask
Warranty:
• Please be aware that we are not an authorized dealer of this product.
• Any warranty included with the product may not be honored by the manufacturer.
• For select "New" items, we provide 6 months limited warranty
• For "VOLTSTECH" products, we provide 1 Year limited warranty
Shipping:
• We ship within 48 states of United States. We also ship to Canada, Puerto Rico, Hawaii, Alaska, and Mexico.
• We do not ship to PO Box addresses. Please do not buy if you intend to ship to a P.O Box.
• We also ship to select International destinations for such items that can operate outside of United States. Please check if your country is eligible under "Shipping" section.
• We will gladly combine shipping at your request. If you decide to combine shipping, please contact us first for a quote.
• All items shipped in the United States are shipped via USPS, UPS, or FedEx depending on the item's weight.
• International buyers are responsible for any custom duty charges including taxes, penalties, and brokerage fees. We will only pay for shipping charges. Please learn about any associated fees with shipping the item to your country before placing your order.
• Items advertised for “Free Shipping” only apply to the US and Canada. For other shipping locations, please contact us.
• Orders will ship within two business days from day of purchase. Most of the time, orders are shipped next day after payment is received.
Return Policy:
For "Open Box" items:
If you are not satisfied with the product, returns are welcome within 15 days of the day product was received
Item has to be in the same condition as when received. There is a 20% restocking fee on returned items. Return S&H fees is non refundable. We inspect all returned merchandise. In case item was found damaged, shows signs of heavy usage, or missing items refund may be denied, or you may receive a partial refund.
If product is proven to be defective or Dead-On-Arrival, you must contact us within 7 days of arrival at your address, we provide a refund including shipping costs. Buyer will need to fill out an RMA form with description of defect and ship it back.
RMA items must be received within 7 days from the day RMA number is issued. We inspect all returned merchandise. If item was tested and found to be functional, 20% restocking fee + shipping costs will be deducted from refund value.
For New Items (with 6 months warranty specified):
If you are not satisfied with the item, you can return the item hassle free, within 30 days. You will only pay for return shipping.
In case of Warranty Claim, you will have the option for replacement to be sent out free of charge (subject to availability), or a full refund. We will also cover the shipping cost for warranty claims.
This Limited Warranty does not cover any product damages that were done intentionally or accidentally by the user. Please see "Not Covered Under Warranty" section below.
For Voltstech Products:
If you are not satisfied with the item, you can return the item hassle free, within 30 days. You will only pay for return shipping.
The product will carry 1-year limited warranty from the date of purchase.
If for any reason you experience any issues with the product, you will return the product, and you will have the choice of replacement or a full-refund.
Payment Information:
We only accept payments through Paypal. No Cash, Money order, or personal checks are accepted.
Paypal payments are easy and secure. You can express checkout, and it only takes seconds.
Feedback:
To insure our buyers are getting the best service, we encourage customers to leave feedback after goods are received.
If you plan to leave a negative feedback, please contact us via email to resolve any issues before you decide to leave a negative feedback. We will work with all customers to resolve issues and keep them always happy.
Definition of Item Conditions
Definition (can be used as guidelines only, please always refer to the description of the product to check what's included and what's not):
New
Item is Brand New and never been taken out of the box. comes in original package with manuals and accessories included. New items that come with 6-months warranty are in sealed package and considered Brand New.
Open Box
Generally new unit. Unit has been inspected, and its condition is Like New, most of the time, the item was opened, then was returned to the retailer. In many cases, Like New units still have their original items and packing intact. Any missing items will be announced in the description body. Item may or may not come with manuals. If manuals are included, it will be stated in item description.
Refurbished
Mostly refurbished items are inspected and repaired, then restored to it’s original working order.
Used
Most USED items have been used for less than 30 days. Items may have some minor scratches or blemishes, but it is completely functional. Some used items may include the retail box. Most of used items may not have all accessories included.
Not Covered Under Warranty:
● Lost or stolen products (Unless product was lost and not recovered during shipping)
● Items with expired warranty period
● Non quality-related issues (after 30 days of purchase)
● Items proven to be repaired by 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Products without proof of purchase from our website.
We always do our best to describe and inspect our merchandise to keep our buyers happy and to avoid any misunderstanding.
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